If it is Mindtrac® - It is First Class.
Mindtrac has committed itself to ensure that all products in their catalogue exceed the service expectation in their specific categories. It is to this purpose that, products are classified as QTAC, “Quality Tested And Certified”, before they are offered to the market. For Mindtrac a product is classified QTAC, after it is field-tested for satisfactory service under controlled actual user conditions over a period of three years. Such products also have the necessary certifications based on laboratory test results benchmarked against the best in its category.
The company recognizes that Quality is achieved by shop floor culture enforced through strict adherence to standard practices. TS16949 certifications and TPM practices in the plant endorses the level of commitment to quality. All Mindtrac partner factories have ongoing quality training and up-gradation programs. Mindtrac is also involved in the procurement of raw materials and hence can certify that only standard & internationally approved raw materials are used to ensure the desired level of product consistency.
“Second Line” and “Appearance Blemish” tyres do not form a part of Mindtrac's offerings. Mindtrac has never shipped out mix loads of first line products and products downgraded to second line. It is therefore not surprising that Mindtrac enjoys such a high level of customer confidence.
Mindtrac endorses quality by offering manufacturers’ warranty for workmanship and material and in the unlikely event of a service return the product is technically evaluated and compensated for, as per industry norms. A detailed warranty policy can be made available to all buyers on request.